General Shopping Questions

  • Can the wrappers my teabags are packaged in be recycled?

    At this time, the foil wrappers can not be recycled. We are looking into more environmentally responsible options but haven't yet found packaging that meets our needs. Our teabags, strings and tags are compostable and our boxes can be recycled.

  • Do you have a print catalog?

    We currently do not have a printed seasonal catalog. Here at StashTea.com, we offer a wide variety of teas and teaware products to make your online experience with us as complete and hassle free as possible. If you need further assistance shopping with us today, please reach out via email or by p...

  • Do you offer gift certificates or gift cards?

    We currently do not offer gift certificates or gift cards for sale on stashtea.com.

  • I am looking for a specific tea. Do you know which stores might carry it?

    We do not have inventory information for specific teas at this level. All of our teas are available for sale on our website. If you are looking for a particular item, click here to find it in your local store.

  • I forgot my password. How can I update it?

    Go to Sign In at the top of the page. On the lefthand side of the page, click on the "Forgot Password?" link. Enter your email address and a password reset email will be sent to you. If you are still having trouble, please contact Customer Service at 800-800-8327 (between 8 AM-11:30 AM, and 12:3...

  • I have shopped at StashTea.com before but can’t log in to my account.

    You will need to create a new account if you placed your order before Feb 17, 2016, the launch date of our new website. For security purposes, you will need to create a new account and password. We apologize for the inconvenience. You can create a new account on our Sign In page. Fill out the...

  • Is it safe to order online during the COVID-19 pandemic?

    Our shipping department will be practicing increased sanitary and health measures, even beyond our regular high-quality practices, and staff is encouraged to practice social distancing. Even though we keep monitoring the situation, you might be wondering “Is it safe to order products online?” The...

  • I want to leave a review. Any tips?

    Yes, check out our Review Guidelines for some suggestions on providing helpful information for other shoppers.

  • What is a B Corporation?

    B Corp certification is achieved through close, comprehensive evaluation. Unlike traditional corporations, B Corporations must measure the impact of actual business practices on the well-being of stakeholders, the community, and the environment. A well-recognized mark, it is for business what LEE...

  • Where can I find a retailer in my area that sells Stash Tea products?

    You can use our Find a Retailer page as a guide.