Go to Sign In at the top of the page. On the lefthand side of the page, click on the "Forgot Password?" link. Enter your email address and a password reset email will be sent to you.
If you are still having trouble, please contact Customer Service at 800-800-8327 (between 8 AM-11:30 AM, and 12:30 PM-4 PM Pacific Time, Monday–Friday) or email support@stashtea.com and we will help you update your password.